- Serve as the main contact for users, offering mentorship on BI platform capabilities.
- Develop and deliver training programs to boost user skills in BI tools.
- Build observability tools to msuperviseperformance and user engagement.
- Manage a knowledge base to ensure users can find vital documentation easily.
- Implement AI tools to improve data access and user experience.
- Collaborate with vendors to resolve issues and roll out new features.
- Work with internal teams and vendors to deliver effective BI reporting solutions.
- Capture user feedback and usage data to identify improvements.
- Participate in proof of concept (PoC) projects for new platform features.
Job Qualifications
- Bachelor's Degree or Equivalent
- Around 7 years of validated experience in Customer Success or a similar role in BI or data analytics.
- Proven understanding of BI tools like Power BI, Tableau, and DOMO.
- Excellent interpersonal skills, able to simplify sophisticated concepts for users.
- Experience crafting training materials and conducting training sessions.
- Strong analytical and problem-solving skills.
- Ability to collaborate with diverse teams to improve user engagement.
- Experience in Data Engineering with Databricks including work with Unity Catalog.
- Familiarity with the Azure environment.
- Strong written and verbal English interpersonal skills to influence others
- Proven use of data and tools
- Ability to balance multiple priorities
- Ability to work collaboratively across different functions and geographies